ANTHEM CYBER ATTACK: Protecting Yourself and Your Identity

OWENSBORO, KY – People all over the country are on edge following a notice from Anthem Blue Cross Blue Shield stating the company has fallen victim to a cyber attack. Right now, it’s not clear who has been impacted, and Anthem is warning all customers to be on the lookout.



Anthem says customers should be aware of scam email campaigns targeting current and former Anthem members. These scams, designed to capture personal information (known as “phishing”) appear as if they are from Anthem, and the emails include a “click here” link for credit monitoring. Anthem says, however, they are not from the company.

The insurer recommends the following if you receive one of these emails:

  • Do not click on any links in email.
  • Do not reply to the email or reach out to the sender in any way.
  • Do not supply any information on the website that may open, if you have clicked on a link in the email.
  • Do not open any attachments that arrive with the email.

Anthem is not calling members regarding the cyber attack and is not asking for credit card information or social security numbers over the phone. The company says this outreach is from scam artists who are trying to trick customers into sharing personal data. There’s no indication that the scam email campaigns are being conducted by those who committed the cuber attack, or that the information accessed in the attack is being used by the scammers.

Anthem reps say the company will contact current and former members via mail delivery about the cyber attack with specific information about how to enroll in credit monitoring. Affected members will receive free credit monitoring and ID protection services.

For more guidance on recognizing scam email, please visit the FTC website.

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